Device Support

Device Support

Assistance is readily available if you have any ICT-related queries such as:

• problems with your iPad/Apple accessories;

• issues accessing your student MIMS account;

• requests for Apps to be whitelisted.

To request for assistance, simply submit your details through our FormSG link https://go.gov.sg/bdsicthelp or the QR code below:

Students may also approach the NDLP Helpdesk during school hours:

Apple Authorised Service Centre

There will be a fortnightly collection of faulty devices that will be sent via courier to the apple authorised service centres for repairs. The devices sent through the school may take between 4-6 weeks for repairs, depending on the extent of the damage.

Should there be a need to send the device for immediate repairs, below is the list of Apple Authorised Service Centres that you may visit.

Please note that devices sent by parents/students directly to the service centres will not be subjected to the same courier pickup services offered through the school’s service desk. 

Device Contractor Information

Should you have any queries about the device, insurance and warranty, you may contact the device contractor directly.

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